Question 1

What is New Start MD?

Accepted Answer

A physician-led telehealth service for weight loss, hormone therapy, recovery and longevity. You take a short assessment, a licensed provider decides what's appropriate, and prescribed therapy ships to your door.

Question 2

How do I start?

Accepted Answer

Take the 5-minute assessment from your phone. A licensed provider reviews it, and if you're a fit, your plan ships to you with ongoing care in your portal.

Question 3

How fast will I hear back?

Accepted Answer

A provider typically reviews your assessment within one to two business days.

Question 4

Which states do you serve?

Accepted Answer

We treat where our providers are licensed, and availability varies by state. The assessment tells you right away whether we can treat you where you are.

Question 5

A trainer referred me — what do I do?

Accepted Answer

Start the same way. Their code travels with you automatically, and nothing about your care changes.

Question 6

What do you carry?

Accepted Answer

The full line — weight loss and GLP-1, hormone therapy and TRT, recovery and performance peptides, longevity and wellness, and mind and mood. Browse Treatments to see the catalog.

Question 7

Are these FDA-approved?

Accepted Answer

Some therapies are FDA-approved medications. Compounded medications are not FDA-approved and are prepared by licensed pharmacies. Your provider explains what applies to your plan.

Question 8

Do you guarantee results?

Accepted Answer

No. We describe what therapies are used for, not what they'll do for you — individual results vary, and your provider sets realistic expectations for your plan.

Question 9

Can I combine therapies or use a blend?

Accepted Answer

Sometimes. We carry single therapies and provider-guided blends, and your clinician decides what's appropriate to combine for your goal.

Question 10

Who prescribes my treatment?

Accepted Answer

A licensed U.S. provider, after reviewing your assessment and history. Nothing is sold over the counter.

Question 11

Do I need labs?

Accepted Answer

Not always. Your provider may order simple at-home labs where they help guide or monitor your plan, and will tell you if they're needed.

Question 12

Can I message my provider?

Accepted Answer

Yes. You can message your care team through your portal, and your plan includes check-ins along the way.

Question 13

Can my dose change over time?

Accepted Answer

Yes. Your provider adjusts your plan as you progress and after any follow-up labs, and updates your prescription accordingly.

Question 14

Who makes my therapy?

Accepted Answer

Licensed U.S. pharmacies prepare and quality-check your therapy before it's packed for you.

Question 15

How is it shipped?

Accepted Answer

Discreetly to your door, with tracking, and with cold-chain packaging for therapies that need it.

Question 16

How long does delivery take?

Accepted Answer

Once your provider approves your plan, it typically ships within a couple of business days. Exact timing depends on the pharmacy and your location.

Question 17

What if my package is damaged or delayed?

Accepted Answer

Message your care team and we'll make it right — including arranging a replacement where needed.

Question 18

What does it cost?

Accepted Answer

Programs are priced as a range depending on your plan, and your exact price is set with your provider. Every program includes the care and the medicine, with no surprise fees.

Question 19

Can I cancel anytime?

Accepted Answer

Yes. There are no long contracts — you can cancel anytime, and annual billing simply saves you more.

Question 20

Do you accept HSA/FSA?

Accepted Answer

HSA/FSA eligibility varies by plan and employer. We'll confirm what applies to you before you're charged.

Question 21

Is my information private?

Accepted Answer

Yes. New Start MD is built on a HIPAA-ready architecture, and your health information is never used for advertising.

Question 22

If a trainer referred me, what do they see?

Accepted Answer

They see that you joined through their code and anything you choose to share about your progress. They never see your medical records.

Questions, answered.

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